Nexus Support Team

Your passion to care for your patients is backed by our relentless support group

Our Dedication

An EHR adoption is successful only if it is backed by relentless vendor assistance. Nexus Support team’s commitment to its clients is unparalleled. You are a small, medium or large practice, you have a straight-forward question or a complex situation, our team promptly attends to your concerns with the same zeal and proactiveness.

The key to our high performing Support team is keeping the conversation simple and not overloading it with technical jargon. In addition to the human resource, we have made all Nexus trainng videos based on different user roles and modules easily accessible to our clients. We have regular software updates based on Certifications, Compliances and Customer needs, our Technical and Support teams work in tandem to make our clients aware of the improvement and changes. thus making it a seamless experience for end users.

Responsive, Receptive and Reliable

It's not a hypterbole, we have made it a reality

Key Attributes our Clients Appreciate

Every Nexus customer is paired with a dedicated customer service success coach for easy onboarding. For a new customer’s first 90 days using the platform, this coach will regularly provide hands-on training to your entire team. Nexus software is very intuitive, so your practice will be able to get up to speed quickly without much of a learning curve. Training and continued customer support are part and parcel of the Nexus experience, the company does not charge extra for these services. There is also, full setup assistance available to every customer.

Customer support comes at no added cost with Nexus. Whether your team runs into a situation or you are just onboarding new employees, there will be an expert available to assist your practice.

Channels of Communication

While you are wading through your day-to-day activties on Nexus EHR & PM system, access ‘Instant Chat’ feature to connect with live agents, address your concerns and get instant solutions. Our dedicated team is just a phone call away or send email which will be handled by our support ticketing mechanism which enables you to track your requests. On-demand onsite training and support is available to cater your expectations for seamless adoption of Nexus platform. To top it all, enjoy one-to-one texting, making it the easiest and fastest way to connect with individual team member.

Comprehensive Onboarding Plan

Deligent Account
Set up

System Configuration based
on practice needs

Extensive Customization of
Clinical and Admin templates

3-phased Training Sessions (Introductory, Play & Practice, Q&A)

System Configuration based
on practice needs

Customer Feedback from our Support Portal

Customer Testimonials

They provided excellent training for the Staff and the Physicians, even providing new options to unforeseen problems. Nexus which can customize to our needs, communicates with us as much as we want, has ubiquitous accessibility, and new powerful features like a built in PACS for less than the cost of upgrading our previous system. Nexus makes a continuous effort to grow by listening to suggestions from its customers. It just keeps getting better and better. All EHRs should be like Nexus's philosophy, progression though innovation with technology , and conversations with its customers.

Nexus Clinical has tied it all together for my practice. I have a reliable cloud that securely stores my patients' files. The software is flexible and I can enter data in any way that I please. Most of all, Our Implementation manager - is the real talent. He is patient and gentlemanly at any hour and gives it to me straight. I highly recommend Nexus Clinical.

Since transitioning to Nexus Clinical, the physicians and staff have been pleased with the level of responsiveness to problems and charting issues that have arisen. Our primary support person since implementation is excellent. He responds on timely basis to all requests, he is very patient when dealing with staff or physicians and is creative with solutions to problem we present. No EMR transition is easy and I have found very few physicians under age of 40 who love their EMRs. However, Nexus Clinical goes beyond expectations for support and design flexibility and have made our transition and subsequent operation a smooth one and we appreciate their commitment to a satisfied customer.

We would like to take the time to express our extreme satisfaction with the work of Nexus Support. For the past 2 years they have been nothing but helpful to our practices, our staff and to us. They have consistently responded to our numerous questions and requests in a very courteous and efficient manner. Although we try to limit the number of staff contacting support, they have never denied a request from any of our staff. They have been quite an asset in helping us set up templates and “tweaking” the EMR to fit our needs. They have displayed a wide range of knowledge including adding employees to the EMR, understanding our particular clinical needs and even billing. Please accept our gratitude and thanks for their great work. They certainly are a fantastic representative of Nexus.

We implemented the Nexus Clinical EHR system in conjunction with the Medusind (formerly Avisena) practice management system in February 2014. The initial integration between these two systems was almost flawless. The systems came together quickly and have functioned seamlessly as one system with a minimum of problems. By this time, problems have pretty much disappeared, but those we had along the way were always addressed quickly and successfully. I have been tremendously impressed by the expertise and professionalism of the Nexus Clinical staff. They are consistently courteous, easy to work with, and always remain focused on our problems.